SUPPORT
REGISTER YOUR NEW CROSSBOW
SERVICE & WARRANTY
3-YEAR INSPECTION FORM
SHIPPING / /
Timeline
Orders are usually processed within 48 hours and shipped within 72 hours. We are unable to offer same-day shipping. We process orders Monday through Friday, excluding holidays.
Shipping Method
All orders are shipped Standard Ground and usually arrive within one to seven business days, depending on delivery distance from Michigan.
Carriers
KI CROSSBOWS™ utilizes multiple ground carriers to ensure we are able to ship most economically. Carriers include: USPS, SpeeDee, UPS, FEDEX, and multiple LTL carriers, depending on destination region.
Backorders
We strive to fill every order in its entirety. However, in the event an item is not available at the time of shipment, it will automatically be canceled from your order, and you will be notified by email. You will not be charged for the canceled item(s). If you still wish to order the item(s) you must reorder. Check shop.kicrossbows.com for product availability.
RETURNS / /
Return Policy
Orders may be cancelled within 24 hours, except where the order has already shipped. To qualify for a return and a refund, merchandise must be in 100% new condition AND UNOPENED. Crossbow kits that have been opened and assembled are not subject for return. For items that are returnable, returns must be made within 8 days of receipt. Written authorization with a RMA claim number is required for returns to be accepted. RMA Authorization is required for any return to be accepted, for any reason. The RMA claim number should be clearly and legibly printed on the top or side of the return packaging (i.e. RMA #123456). To inquire about an authorized RMA claim number, please fill out our contact form or call Customer Service at 810.626.3026.
You will receive complete return instructions and a return shipping address at the same time you receive your RMA claim number. Returns will be subject to inspection and full discretion of KI CROSSBOWS™. Please package your return properly to avoid damage at your expense. We do not refund shipping for returned orders, except when an incorrect item was sent. Upon receipt of the returned item, the item’s purchase price (minus shipping) will be refunded.
Canceling or Changing an Order
Due to the automated nature of our fulfillment system, orders cannot be canceled or modified once they have been submitted. KI CROSSBOWS™ reserves the right to deny any return.
Additional exclusions may apply.
FREQUENTLY ASKED QUESTIONS
Q: What kind of package is included with a KI CROSSBOWS™ Crossbow?
A: All models come standard with Pro Package that includes a 4×32 multi-reticle illuminated scope, 2-3 bolts with field points, quiver, quiver bracket, string suppressors, rope cocker (for applicable models), and rail lube.
Q: What grain tip/head is recommended on the bolts?
A: 100-grain
Q: What broadheads and targets are recommended for my crossbow?
A: Both fixed and expandable broadheads will work for your KI CROSSBOWS™ crossbow; however, we recommend using an expandable broadhead for best accuracy down range. When selecting a broadhead and target, make sure they are both rated for the speed of your bow. Check your local game laws prior to selecting a broadhead.
Q: What bolt length is recommended?
A: Please reference the instruction manual included with your crossbow for proper bolt specifications. You can also call Customer Service at 810.626.3026 or fill out our contact form.
Q: Can I shoot ‘flat nocks’ out of my KI CROSSBOWS™ Crossbow?
A: No, half-moon nocks are only approved, with the exception of the SWAT XP Arc Nocks or Swat Gen 1 (Flat Nocks).
Q: What are the reticles calibrated for in the scope included with my crossbow?
A: Generally, 20-60 yards with 10-yard increments. Fine tuning may be required depending on setup and bolt weight.
Q: How do I properly sight in my crossbow?
A: Starting at 10 yards, shoot your crossbow into a target and adjust the scope until your bolt is hitting where you aim. Move back to the preferred yardage for your top reticle mark and shoot again. Re-zero the bow to hit where you are aiming. For example, if shooting at 20 yards and your crossbow is shooting two inches high and one inch to the left, adjust windage by turning counterclockwise approximately 16 clicks. Adjust the elevation turret by turning clockwise approximately 32 clicks to zero in the scope. A good rule of thumb is at 16 clicks, your aiming point will move one inch at 20 yards.
Q: What is the warranty on a KI CROSSBOWS™ Crossbow?
A: 2-Year Limited Warranty, to the original owner if registered within 30 days of purchase. Wearable components, such as strings, cables or bolts, are not covered under warranty. Scopes and limb dampeners have a 1-year warranty.
Q: Where can I get my KI CROSSBOWS™ crossbow serviced?
A: At any authorized KI CROSSBOWS™ dealer, or contact us directly at 810.626.3026 to be serviced by KI CROSSBOWS™ Technicians.
Q: Where is the serial number located on my crossbow?
A: On the inside of your top limbs or on the stock, depending on the model.
Q: Am I responsible for return shipping on a warranty claim?
A: Yes, whether the crossbow is shipped back to the dealer or to KI CROSSBOWS™, shipping is the responsibility of the customer.
Q: Why should I register my Crossbow?
A: Registering your crossbow activates your warranty. Product registration is for your safety and convenience. Unless you register your product, we will be unable to send you important updates about your crossbow. You must be the original owner and provide proof of purchase to register your crossbow.
Q: If I have my KI CROSSBOWS™ crossbow film dipped, will this void the warranty?
A: Yes. Modifications or alterations to the original product will void the warranty.
Q: How often do I need new string/cables?
A: Replace worn, cut, or frayed string, serving, and cables prior to shooting. String and cables should be replaced every 2-3 years under normal shooting conditions or sooner if signs of wear exist.
Q: Are strings and cables covered under warranty?
A: No, strings and cables are considered normal wear items and are not covered under warranty.
However, any repairs to the front-end assembly require the installation of new strings and cables, which are the owner’s responsibility and will be replaced at the owner’s expense.
Q: How much does it cost to replace strings, cables, or for general repairs?
A: String and cable replacement typically costs $100–$120, plus labor. General maintenance and service work may vary depending on the repairs required. Labor costs associated with general maintenance or service are not covered under the standard warranty.
Q: How do I change my strings and cables?
A: When your crossbow needs new strings and cables, we recommend taking your crossbow to an authorized KI CROSSBOWS™ retail dealer. Changing strings and cables yourself could void the warranty.
Q: How often do the string/cables need to be waxed?
A: Once a month while in storage. When shooting/in-use, every other time used.
Q: How often do I need to lube the barrel/rail?
A: Every 4-6 shots. Note: use rail lube only, not string wax.
Q: How long can I leave my crossbow cocked?
A: No longer than 8-12 hours. Do not leave your crossbow cocked for extended periods of time or overnight.
Q: How do I de-cock my crossbow after a hunt?
A: Remove the hunting bolt with a broadhead and re-load with a practice bolt, then discharge the crossbow into a practice target. When using a discharge point or de-cocking bolt, always inspect after every use for damage.
Q: Should there be a gap between the string suppressors and string when the crossbow is at rest?
A: Yes, approximately 3/32” (the width of a credit card).
Q: What should I do if I can’t hold a consistent group when shooting my crossbow?
A: Check bolts for damage to shaft and fletching. Make sure all bolt screws are tight, including at the scope base. If inconsistent shooting continues, contact KI CROSSBOWS™ Customer Service at 810.626.3026.
Q: Why won’t my crossbow catch the string when cocking?
A: With the crossbow un-cocked, make sure the safety is in the fire ‘F’ position. If the safety is not in the fire ‘F’ position, reference the “anti-dry fire release mechanism” in the instruction manual.
Q: Is there a crank cocker available for my KI CROSSBOWS™ crossbow?
A: KI CROSSBOWS™ offers a crank cocking device as an accessory for most KI CROSSBOWS™ crossbows. Please visit the cocking devices section of our website to find which model is compatible to your bow.
Q: Can I adjust the pull weight on my KI CROSSBOWS™ trigger?
A: No. Triggers are not adjustable, and any work done to your bow not by an authorized KI CROSSBOWS™ dealer will void the warranty.
Q: Can I adjust the limb bolts on my KI CROSSBOW™ limbs?
A: No. Limbs are not adjustable, and any work done to your bow not by an authorized KI CROSSBOWS™ dealer will void the warranty.
Q: How long has KI CROSSBOWS™ been around?
A: KI CROSSBOWS™ was established in 2013.
Q: Why are the screws on my crossbow rusting?
A: This is caused by a chemical composition between aluminum components and steel hardware. To prevent, store your bow in a safe dry area with minimal humidity. Also, wipe down your bow after use in the rain with scent-free lubrication. Wipe off any condensation that may accumulate after transitioning your crossbow from a cold to warm climate.